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Reopening FAQs

Welcome back to the Children’s Museum of Southern Minnesota! When you visit after the Museum reopens, there will be some new procedures and policies in place during the Coronavirus (COVID-19) pandemic for the health and safety of our guests and staff. We encourage you to read through our FAQs below so you and your family know what you’ll experience upon arrival.

Q: When is the Museum open?

A: We will be open beginning October 1 on Wednesdays 9am-12pm, Thursdays 9am-7pm and Saturdays 9am-4pm. Visit www.cmsouthernmn.org and follow us on Facebook, Twitter, and Instagram for the latest information.

Q: Is the Museum limiting capacity?

A: Yes. In accordance with state and city guidelines, the Museum will re-open at 25% capacity to allow for proper social distancing. If we reach capacity visitors will need to remain outside the building until access can be granted.

Q: What is your mask policy?

A: Museum staff and ALL visitors age 5 and above are required to wear masks that cover their mouth and noses while in the Museum building and outdoor exhibit space. For the safety of guests and staff, the Museum reserves the right to deny admittance to anyone unwilling or unable to comply with the mask mandate (including those with medical conditions). Masks can be purchased from our gift shop.

Q: Will my membership be refunded/extended?

A: Per Museum policy, memberships are nonrefundable. During these unprecedented times, your support is needed more than ever so we also ask that you consider renewing your membership at the regular rate as an additional way to support the Museum.

We understand that not everyone is willing or able to extend their membership at this time. As a way to compensate for the time the Museum was closed, members have the option to renew their membership for six months at no additional cost. You must email a request to guestservices@cmsouthernmn.org including your name, address, telephone number, and Membership ID (if available). Due to limited staff resources, your patience and understanding are appreciated while we process these requests. Extension requests will be honored if submitted via email before 12/31/2020.

Q: Are you taking temperatures?

A: At this time, the Children’s Museum of Southern Minnesota will not be taking the temperature of visitors. We strongly encourage all visitors to self-monitor for symptoms of COVID-19 and stay home if they or anyone in their party are experiencing signs of illness.

Q: How is the health of Museum staff monitored?

A: All Children’s Museum employees will complete a daily health check prior to entering the Museum and have undergone extensive cleaning and safety training.

Q: Do you have contact-free check in?

A: Yes! Members can download the “eMembership Card” app from the Apple App Store or Google Play Store. After downloading the app, click “Find my membership cards” and enter your information to get your electronic membership cards. Simply present the bar code to the front desk worker to complete contact-free check in! Going forward, the Museum will no longer be printing physical membership cards.

Q: Are you accepting cash?

A: No. We will only be accepting credit or debit cards for the foreseeable future.

Q: Are items from the café available for purchase?

A: No. The café will be closed until further notice and outside food will not be permitted. Per state health and safety guidelines our water fountains will also be shut off.

Q: Are you improving the air quality in the building?

A: The Museum has a highly efficient and effective HVAC system. Our air exchanger will be optimized during open hours to maintain clean air quality.

Q: What kinds of cleaning protocols is the Museum undertaking due to COVID-19?

A: The Museum prides itself on its high standards as a clean space for children and families to play. We will be ramping up our daily disinfecting of high-touch surfaces and our after-hours deep cleaning of loose parts, props and exhibits to keep our Museum safe for families and staff.

Q: Which exhibits are open/closed?

A: At this time, all exhibits are open with some modifications to ensure social distancing and allow for proper cleaning. We are excited to share two new exhibits: Energy: Powered by Play and nature-based play located outside in the Dotson Back 40. Please keep in mind that the Mankato Clinic Tree of Forts may pose special challenges for social distancing.

Q: Will the Museum host birthday parties in 2020?

A: We will not be hosting birthday parties for the foreseeable future. Check our website for updates to this policy.

The Children's Museum will be reopening on October 1!

Read the latest update here >>

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