Reopening FAQs

Welcome back to the Children’s Museum of Southern Minnesota! When you visit after the Museum reopens, there will be some new procedures and policies in place during the Coronavirus (COVID-19) pandemic for the health and safety of our guests and staff. We encourage you to read through our FAQs below so you and your family know what you’ll experience upon arrival.

Q: When is the Museum open?

A: We will be open beginning January 13th. Our hours starting January 13th are:

  • Wednesday: 9am-12pm
  • Thursday: 9am-7pm
  • Saturday: 9am-4pm
  • Sunday: 9am-4pm

Follow us on Facebook, Twitter, and Instagram for the latest information and updates to our schedule.

Q: Does the museum sell daily admission tickets online?

A: No, the Museum does not sell daily admission tickets online. To gain entrance into the Museum, guests must check-in/purchase tickets in person at the Front Desk upon arrival.

Q: Is the Museum limiting capacity?

A: Yes. In accordance with state and city guidelines, the Museum is allowed to operate at 50% capacity to allow for social distancing. If we reach capacity, visitors will need to remain outside the building until access can be granted.

Q: Is the Museum taking reservations?

A: No*. The Museum is currently not offering any pre-ticketing programs or time-slot reservations for small groups. All admission will be allowed until we reach our limited capacity count. *For larger group reservations, please contact group.visits@cmsouthernmn.org for more information.

Q: What is your mask policy?

A: Museum staff and ALL visitors age 5 and above are required to wear masks that cover their mouth and noses while in the Museum building and outdoor exhibit space. For the safety of guests and staff, the Museum reserves the right to deny admittance to anyone unwilling or unable to comply with the mask mandate (including those with medical conditions). Masks can be purchased from our gift shop.

Q: Will my membership be refunded/extended?

A: Per Museum policy, memberships are nonrefundable. During these unprecedented times, your support is needed more than ever so we also ask that you consider renewing your membership at the regular rate as an additional way to support the Museum.

As a way to compensate for the time the Museum was closed, members have the option to renew their membership for eight months at no additional cost. You must email a request to guestservices@cmsouthernmn.org including your name, address, telephone number, and Membership ID (if available). Due to limited staff resources, your patience and understanding are appreciated while we process these requests.

Q: Are you taking temperatures?

A: At this time, the Children’s Museum of Southern Minnesota will not be taking the temperature of visitors. We strongly encourage all visitors to self-monitor for symptoms of COVID-19 and stay home if they or anyone in their party is experiencing signs of illness.

Q: How is the health of Museum staff monitored?

A: All Children’s Museum employees will complete a daily health check prior to entering the Museum and have undergone extensive cleaning and safety training.

Q: Do you have contact-free check in?

A: Yes! Members can download the “eMembership Card” app from the Apple App Store or Google Play Store. After downloading the app, click “Find my membership cards” and enter your information to get your electronic membership cards. Simply present the bar code to the front desk worker to complete contact-free check in! Going forward, the Museum will no longer be printing physical membership cards.

Q: Are you accepting cash?

A: No. We will only be accepting credit or debit cards for the foreseeable future.

Q: Are items from the café available for purchase?

A: No. The Mayo Clinic Health Systems Café will be closed until further notice and outside food will not be permitted. Per state health and safety guidelines our water fountains will also be shut off.

Q: Are you improving the air quality in the building?

A: The Museum has a highly efficient and effective HVAC system. Our air exchanger will be optimized before, during, and after open hours to maintain clean air quality for visitors and staff alike.

Q: What kinds of cleaning protocols is the Museum undertaking due to COVID-19?

A: The Museum prides itself on its high standards as a clean space for children and families to play. We will be ramping up our daily disinfecting of high-touch surfaces and our after-hours deep cleaning of all loose parts, props and exhibits to keep our Museum safe for families and staff.

Q: Which exhibits are open/closed?

A: At this time, all exhibits are open with some modifications to ensure social distancing and allow for proper cleaning. We are excited to share three new exhibits: Energy: Powered by Play, as well as a touch-free exhibit called Lights, Camera, Action! on the Lauri Kuch Memorial Stage and an Interactive Floor in Cecil’s Imagineering Loft. In addition, exhibits in the Ag and Nature Lab change monthly and feature a variety of interactive experience for children to learn about agriculture and nature. Please keep in mind that the Mankato Clinic Tree of Forts may pose special challenges for social distancing.

Q: Will the Museum host birthday parties in 2021?

A: We will not be hosting birthday parties for the foreseeable future. Check our website for updates to this policy.